Different totals for drive C showing on main screen

English support for the software GetFoldersize
Locked
rickfr
Posts: 3
Joined: 06 Jan 2012, 10:39

Different totals for drive C showing on main screen

Post by rickfr » 06 Jan 2012, 10:51

I just downloaded this software and I'm seeing drive C under the "DRIVES" column showing a total of 288.04 GB and 282.17 used. Yet when I scan drive C and I look at the results under the FOLDERS section on the left I see a total of only 77.57 GB. Why isn't this total amount showing the same total - 282.17 - as under the DRIVES section? I'm trying to figure out why my hard drive is full all of a sudden.

User avatar
Administrator
Site Admin
Posts: 3423
Joined: 04 Oct 2004, 18:38
Location: Thailand
Contact:

Re: Different totals for drive C showing on main screen

Post by Administrator » 06 Jan 2012, 16:43

What windows version is installed at drive C: ?
Last edited by Administrator on 09 Jan 2012, 19:16, edited 1 time in total.

rickfr
Posts: 3
Joined: 06 Jan 2012, 10:39

Re: Different totals for drive C showing on main screen

Post by rickfr » 09 Jan 2012, 05:57

Administrator wrote:What windows version is installed at drive C: ?
I'm running Windows Vista.

User avatar
Administrator
Site Admin
Posts: 3423
Joined: 04 Oct 2004, 18:38
Location: Thailand
Contact:

Re: Different totals for drive C showing on main screen

Post by Administrator » 09 Jan 2012, 19:12

It looks like some system folders are not accessable for the GetFolderSize user. Try running GetFoldersize with an Admin account with full system folder access.

rickfr
Posts: 3
Joined: 06 Jan 2012, 10:39

Re: Different totals for drive C showing on main screen

Post by rickfr » 24 Jan 2012, 10:20

I ended up having to re-install my operating system. I was told that the hard drive was not being read properly by the computer. Everything looks fine now. Thanks for your help!

Locked